POLICIES
Shipping Policy
Production timing
Personalized physical products enter production only after payment is confirmed and the customer approves the final artwork proof. Production estimates begin on the approval date, not the purchase date.
Delivery estimates
Delivery windows shown during checkout or in order messages are estimates rather than guarantees. Carrier delays, customs processing, weather, address issues, and peak-season demand may affect delivery.
Tracking
When tracking becomes available, it appears on the order tracking page and may also be sent by email. Customers are responsible for providing a complete and deliverable address before production is confirmed.
International orders
International customers may be responsible for import duties, taxes, brokerage fees, or customs charges assessed by the destination country unless checkout explicitly states otherwise.
Lost or delayed packages
Contact us promptly if tracking has not updated for an unusual period or shows delivery but the package cannot be located. We may ask the customer to confirm the address and check with household members, neighbors, and the carrier before opening a claim.
Contact
Mivora Studio
Already have an order? Open order tracking, or use the private tracking link in your order confirmation to fill your details automatically. The Private After-sales Desk lets you submit an order-scoped cancellation, refund, delivery, replacement, or privacy request.
Public email support is not published yet. Existing orders can still use the private tracking link and After-sales Desk described above.