POLICIES
Returns, Revisions & Replacements
Personalized products
Because each artwork is created from customer-provided photos and instructions, personalized products generally cannot be returned for a change of mind after the final proof is approved.
Artwork revision
Each order includes one complimentary revision unless the product page states otherwise. Revision requests must be submitted through the private proof-review page before approval. Additional redesigns, new source photos, or a change to the original concept may require an additional fee.
Approval responsibility
Customers should check names, requested text, composition, colors, cropping, and other visible details before approving production. Approval authorizes production of the displayed proof.
Damage or manufacturing error
If an item arrives damaged, materially defective, or different from the approved proof because of a manufacturing error, contact us within 14 days of delivery. Include the order number, packaging photos, and clear photos showing the issue. Approved claims may receive a replacement or another appropriate remedy.
Cancellation
Cancellation may be possible before design work begins. Once artwork creation or production has started, cancellation and refund eligibility may be limited by work already completed and costs already incurred.
Digital products
Digital files are not returnable after delivery, except where required by law or when the delivered file is materially defective or does not match the approved proof.
Contact
Mivora Studio
Already have an order? Open order tracking, or use the private tracking link in your order confirmation to fill your details automatically. The Private After-sales Desk lets you submit an order-scoped cancellation, refund, delivery, replacement, or privacy request.
Public email support is not published yet. Existing orders can still use the private tracking link and After-sales Desk described above.