POLICIES
Privacy Policy
Information collected
We may collect contact information, delivery address, order details, customer messages, payment-status references, uploaded source photos, and approved artwork files. Complete card or PayPal credentials are processed by the payment provider and are not stored by this website.
How information is used
Information is used to create personalized artwork, process and fulfill orders, communicate about proofs and delivery, prevent abuse, maintain records, and comply with legal obligations.
Service providers
Information may be shared only as necessary with providers that support payment processing, email delivery, hosting, fraud prevention, printing, fulfillment, and shipping. A production partner receives the approved artwork and delivery details needed to manufacture and ship physical products.
Photo and artwork retention
Source photos and artwork are retained only as long as reasonably necessary for design, fulfillment, customer support, backups, legal obligations, and authorized reorders. Customers may contact us to request deletion, subject to legal and operational retention requirements.
Security
Administrative access uses authenticated sessions, uploaded files are not placed in the public static directory, and sensitive credentials remain on the server. No system can guarantee absolute security.
When you choose to continue to Pet Home, PawMuse creates a short-lived, signed, single-use identity response containing only your PawMuse Account ID and verified email address or mobile number. Pet Home does not receive your PawMuse password, MFA secret, recovery codes, PawMuse session token, PawMuse orders, or PawMuse payment details. Pet Home separately controls its own order, payment, refund, fulfillment, session, retention, and deletion records.
Customer rights
Depending on location, customers may have rights to access, correct, delete, restrict, or receive a copy of personal information, subject to legal and operational exceptions.
Contact
Data controller: Mivora Studio
Already have an order? Open order tracking, or use the private tracking link in your order confirmation to fill your details automatically. In the Private After-sales Desk, choose the privacy topic to submit an order-scoped privacy request.
Public email support is not published yet. Existing orders can still submit a private privacy request through the tracking link and After-sales Desk described above.